FAQ

The most reliable way is to do a walkthrough — either in person or via video call — so we can account for every room, large item, and access condition. Estimates based on a full inventory are far more accurate than guesses over the phone.

Tipping is not required but is always appreciated for a job well done. A common range is ten to twenty dollars per mover for a standard local move, and more for larger or more demanding jobs. It is entirely at your discretion.

For lighter dressers, soft clothing can generally stay inside if the drawers are secured. Heavier dressers should be emptied to reduce weight and prevent drawer damage during transport. We will advise you on the day based on the specific piece.

Wrap each item individually in packing paper or bubble wrap, fill empty space in boxes with cushioning material, and label every box as fragile. If you prefer, we offer a professional packing service that handles this for you with the right materials.

We recommend being present at both the pickup and delivery locations to walk through the inventory and confirm placement. If you cannot be there the entire time, a trusted representative who can make decisions on your behalf is a good alternative.

Our crews use door frame protectors, floor runners, and furniture pads as standard practice. For high-end flooring or tight hallways, we apply additional protection before any item is moved through the space.

Yes. We regularly load and unload storage units as part of both local and long-distance moves. If you need items picked up from a unit or delivered to one, let your coordinator know when booking.

We offer short-term storage options through our partner facilities. Your items can be held securely and delivered to your new address once it is ready. Ask about availability when you schedule your move.

We contact building management in advance to reserve service elevators and confirm access windows. Our crews are experienced with building move-in procedures, time slot rules, and loading dock requirements.

Absolutely. Many customers pack their own belongings and hire us for loading, transport, and unloading only. Just make sure boxes are sealed, labeled by room, and sturdy enough to be stacked safely.

Truck size is matched to your inventory. A studio or one-bedroom typically fits in a sixteen-foot truck, while larger homes require a twenty-six-foot vehicle. We confirm the right fit after reviewing your item list.

Yes. We schedule moves seven days a week, including weekends. Early morning and evening windows may be available depending on crew scheduling — contact us to check current availability for your preferred date.

We provide written estimates based on your inventory and job conditions. As long as the scope of the move matches what was discussed, the rate stays consistent. Any potential adjustments are communicated before work begins, never after.

Perishable food should be used up or donated before the move. Liquids need to be sealed tightly and packed upright, or transported separately in your own vehicle. Live plants can be sensitive to temperature changes in the truck, so personal transport is recommended when possible.

Yes, schedule changes are accommodated based on availability. We ask for as much notice as possible — ideally forty-eight hours or more — so we can reassign the crew accordingly without disruption to your move.

We move year-round regardless of weather conditions. Our crews are equipped to handle rain, wind, and heat. Extra protective wrapping is used when needed, and we will discuss any weather-related adjustments with you before the job begins.

Refrigerators should be defrosted and dried at least twenty-four hours before moving day. Washing machines need the drum secured with transit bolts if available. Gas appliances must be disconnected by a licensed technician prior to pickup — we do not disconnect gas lines.

Contact us within forty-eight hours of your delivery date with a description of the item and photos if available. We log every item before loading, which makes it straightforward to trace what was picked up and where it was placed. Most claims are resolved within five to seven business days.