Last updated: 01.04.2026
These Terms and Conditions (“Terms”) define the rules governing your access to the website https://stsmovers.com (the “Site”) and your use of the moving and related services (the “Services”) offered by STS Movers (“we”, “us”, or “our”). By using the Site or engaging with our Services in any way, you confirm that you have read, understood, and agreed to be bound by these Terms.
1. Use of the Site
To use the Site and Services, you must be at least 18 years old and legally capable of entering into binding agreements under applicable law.
You agree to submit accurate, current, and complete information whenever you request a quote, schedule a booking, or fill out any form on the Site. You are solely responsible for keeping your contact details up to date and for any activity that occurs under your name or account information.
We reserve the right to decline service, revoke Site access, or cancel any confirmed booking at our discretion if we have reasonable grounds to believe these Terms have been violated or the Site is being misused.
2. Quotes, Estimates, and Bookings
All quotes and estimates issued by STS Movers are calculated based on the details you provide, which may include your item inventory, property access conditions, distances involved, and any special handling requirements.
Quotes are preliminary and subject to revision if the actual circumstances of the move differ materially from what was described. The amount charged will reflect the services actually rendered on the day of the move.
Some bookings may require a deposit or payment authorization to be confirmed. Full payment terms, cancellation conditions, and any applicable fees will be outlined in your booking confirmation or a separate service agreement. You are responsible for reviewing all documents carefully and contacting us promptly if any information requires correction.
3. Customer Responsibilities
By booking our Services, you agree to:
- Have your belongings properly packed and ready for loading on the agreed date, unless packing has been included as part of your service agreement.
- Ensure clear, safe, and unobstructed access at both the pickup and delivery locations, including parking areas, building entrances, elevators, and stairwells, along with any permits or approvals required by the property.
- Inform us ahead of time about any items that are fragile, of high value, oversized, or require special handling procedures.
- Comply with all relevant laws, building regulations, and HOA or property management rules that apply to your move.
- Confirm that you are the rightful owner of all items being transported, or that you hold clear legal authority from the owner to arrange their transportation.
4. Exclusions and Prohibited Items
We retain the right to refuse transport of certain categories of items, including but not limited to:
- Hazardous, flammable, explosive, or chemically reactive materials
- Controlled substances or any items prohibited under applicable law
- Perishable goods, live animals, or plants, unless prior written agreement has been made
If prohibited items are included in a shipment without our prior knowledge, you will bear full liability for any damages, regulatory fines, or penalties that result.
5. Payment Terms
Payment terms applicable to your move will be stated in your estimate or booking confirmation. Unless a different arrangement has been confirmed in writing, a deposit is generally collected before the move begins, with the remaining balance due when Services are completed.
Additional charges may apply for services or conditions that fall outside the scope of the original estimate, including but not limited to extra labor time, additional stops, extended carries, stair fees, waiting time, or changes to your item inventory.
In the event of non-payment by the due date, we reserve the right to apply late fees and, where permitted by law, to withhold release of goods until the outstanding balance is settled in full.
6. Cancellations and Rescheduling
All cancellations and date changes are subject to the notice requirements and any applicable fees described in your estimate, confirmation, or our cancellation policy.
Cancellations or modifications made without sufficient advance notice may result in partial or full forfeiture of any deposit paid, or additional charges to offset costs already incurred.
In cases where circumstances beyond our reasonable control — such as severe weather, unsafe site conditions, or equipment failure — require us to cancel or postpone a scheduled move, we will notify you as quickly as possible and work collaboratively to identify a workable alternative date.
7. Liability for Loss or Damage
Our liability for any loss of or damage to your goods during transit is limited to what is permitted under applicable law and the specific terms set out in your estimate or bill of lading.
You are required to inspect all items upon delivery and to note any visible damage directly on the delivery documentation at that time. Claims for damage that was not apparent at delivery must be submitted to us in writing within the timeframe specified in your paperwork.
The extent of our liability may vary depending on the valuation coverage option selected at the time of booking. Enhanced protection plans may be available for an additional fee. We are not responsible for damage attributable to circumstances outside our control, including natural events, extreme weather, or conditions that existed in your goods prior to the move.
8. Limitation of Liability
To the fullest extent permitted under applicable law:
- We shall not be held liable for any indirect, incidental, consequential, special, or punitive damages of any kind, including loss of revenue, loss of data, or missed business opportunities.
- Our total liability arising from or related to these Terms or any specific Service shall not exceed the total amount you paid to STS Movers for the particular move or service from which the claim originated.
Nothing in these Terms is intended to limit or exclude liability in situations where such limitation or exclusion is not permitted by law.
9. Intellectual Property
All content published on https://stsmovers.com, including but not limited to written copy, graphics, logos, images, and software, belongs to STS Movers or its respective licensors and is protected under applicable intellectual property laws. Reproduction, modification, redistribution, or creation of derivative works based on any Site content is prohibited without our prior written authorization.
10. Privacy
Your use of the Site and Services is subject to our Privacy Policy, which is incorporated into these Terms by reference. By continuing to use https://stsmovers.com, you confirm that you have reviewed and accepted the terms of our Privacy Policy.
11. Governing Law and Dispute Resolution
These Terms are governed by and interpreted in accordance with the laws of the state where STS Movers primarily conducts its operations, without application of any conflict of laws rules.
If a dispute arises in connection with these Terms or the Services provided, we ask that you first attempt to resolve it informally by contacting us at [email protected] or . Should informal resolution not be possible, any legal proceedings must be brought exclusively before the state or federal courts with jurisdiction over our primary place of business, and you consent to the personal jurisdiction and venue of those courts.
12. Changes to These Terms
We may update these Terms periodically as our Services evolve or legal requirements change. The revised version will be published on https://stsmovers.com with an updated “Last updated” date. Continuing to use the Site or Services after any update is posted will be treated as your acceptance of the revised Terms.
13. Contact Information
For questions or concerns regarding these Terms, please reach out to us through any of the following:
Through the contact form on https://stsmovers.com
By email: [email protected]